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Customer information

Production and shipping

Every custom order moves through artwork review, proof approval, production, quality review, and shipping. Timing begins after the final proof and required payment are complete.

Last updated August 22, 2026

Production timing

The product page may show a planning estimate. The confirmed quote states the current production estimate for the exact configuration and quantity. Revisions, missing artwork, quantity changes, holidays, and rush requests can change the schedule.

Freight and delivery

Shipping is calculated after the packed dimensions, destination, service level, and order value are known. Large packages may require freight service, a delivery appointment, or special access.

Tracking and inspection

Tracking is provided when available. Inspect cartons before signing for freight and note visible damage with the carrier. Photograph damaged cartons before opening them and retain all packaging during a claim.

Delays

Carrier and production delays can occur. If BoothBright cannot ship within the promised time, customers will receive notice and the option to consent to the revised timing or cancel for a refund when required by law.

International production

Some products may be produced by qualified international manufacturing partners and imported for fulfillment. The confirmed quote identifies timing and any known freight considerations.

Need help with a specific order?

Send the order reference, product, and a clear description so the correct next step can be confirmed.

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