How your order moves
1) Order and pay. 2) Get your design proof, usually within 1 business day. 3) Approve it or ask for changes. 4) Printed in 3 to 5 business days after you approve. 5) Ships with tracking and arrives 5 to 8 business days after it ships. Revisions, missing artwork, quantity changes, and holidays can change the schedule. We can't promise rush service or guaranteed dates.
Shipping rates
Standard shipping to the contiguous United States (the lower 48 states and Washington, DC) is $9.95 on orders under $99, $14.95 on orders from $99 to $298.99, and free on orders of $299 and up. There is no express shipping option. Alaska, Hawaii, US territories and APO/FPO addresses are quoted on request.
Freight and delivery
Large packages may require freight service, a delivery appointment, or special access. Any shipping that is not covered by the standard rates above is quoted before payment.
Canopy deliveries
Your canopy ships in 2 to 3 boxes that can arrive on different days. The frame often arrives first. Each box has its own tracking number, and we'll let you know when everything has shipped.
Tracking and inspection
Tracking is provided when available. Inspect cartons before signing for freight and note visible damage with the carrier. Photograph damaged cartons before opening them and retain all packaging during a claim.
Delays
Carrier and production delays can occur. If BoothBright cannot ship within the promised time, customers will receive notice and the option to consent to the revised timing or cancel for a refund when required by law.
Need help with a specific order?
Send the order reference, product, and a clear description so the correct next step can be confirmed.
Contact BoothBright