Before proof approval
Contact BoothBright as soon as possible to request a cancellation or change. Design work, purchased materials, rush services, payment fees, or other completed work may be deducted when permitted and disclosed.
After proof approval
Custom printed goods generally cannot be returned for a change of mind, an incorrect size selected by the customer, or an artwork issue visible in the approved proof. Production may begin immediately after approval.
Damage, defects, or production errors
Inspect every shipment promptly. Report visible damage, missing components, or a material difference from the approved proof within five business days when possible. Keep the product, packaging, labels, and photos while the claim is reviewed. BoothBright may repair, replace, or refund the affected item as appropriate.
Shipping delays and unavailable items
When a shipment cannot be made within the promised time, customers will be notified and offered the cancellation and refund rights required by applicable law. Required refunds are returned to the original payment method rather than issued only as store credit.
How to start a claim
Use the contact form and include the order reference, affected item, clear photos, shipping label, and a short description. Do not discard packaging until BoothBright confirms the next step.
Need help with a specific order?
Send the order reference, product, and a clear description so the correct next step can be confirmed.
Contact BoothBright