Questions before you stand out?
Here is what to expect from design and artwork through production and delivery.
Ordering and pricing
How is my price calculated?
Prices are shown in USD and update as you choose your size, options, and quantity. Shipping, taxes, and duties where they apply are stated separately, and your written order confirmation lists the final total.
Can I order several products with one coordinated design?
Yes. That is one of the main reasons BoothBright exists. Add the products to your project cart or submit one free design request and note that the pieces should share one visual direction.
How does ordering and proof approval work?
1) Order and pay. 2) Get your design proof, usually within 1 business day. 3) Approve it or ask for changes. 4) Printed in 3 to 5 business days after you approve. 5) Ships with tracking and arrives 5 to 8 business days after it ships. Nothing prints until you approve the proof.
Can you help me choose the right display?
Yes. Share the event type, available footprint, indoor or outdoor use, audience, and travel needs. The design request can begin even if you have not selected a specific product.
Artwork and custom design
What artwork files are best?
Vector AI, EPS, SVG, or print ready PDF files are preferred because they scale cleanly. High resolution PNG and JPG files can also be reviewed.
What if I only have a logo and no finished design?
That is completely fine. Upload the best logo file you have and describe the event, colors, and message. The free design brief is built for customers who need creative help.
Will I see a proof before production?
Yes. Custom artwork must be reviewed and approved before production begins. This is the point where placement, color direction, copy, and selected product details are confirmed.
Can the graphics be replaced later?
Many products, including tension displays, retractable banners, flags, and selected canopy components, support replacement graphics. The exact replacement options depend on the hardware model.
Production and shipping
How long will my order take?
Most orders arrive about 2 weeks after you approve your proof. 1) Order and pay. 2) Get your design proof, usually within 1 business day. 3) Approve it or ask for changes. 4) Printed in 3 to 5 business days after you approve. 5) Ships with tracking and arrives 5 to 8 business days after it ships. Have an event date? Tell us before you order (chat or support@boothbright.com) and we'll confirm whether we can make it.
Will my canopy arrive in one box?
Your canopy ships in 2 to 3 boxes that can arrive on different days. The frame often arrives first. Each box has its own tracking number, and we'll let you know when everything has shipped.
How much is shipping?
Standard shipping to the contiguous US (lower 48 states and DC) is $9.95 on orders under $99, $14.95 on orders from $99 to $298.99, and free on orders of $299 and up. There is no express option. Alaska, Hawaii, US territories and APO/FPO addresses are quoted on request.
What if my event date is close?
Have an event date? Tell us before you order (chat or support@boothbright.com) and we'll confirm whether we can make it. We can't promise rush service or guaranteed dates.
Use and care
Can the displays be used outdoors?
Canopies, outdoor flags, A frames, and vinyl banners are designed for outdoor applications when they are correctly anchored. Weather and wind conditions still require responsible setup and monitoring.
How should fabric graphics be cleaned?
Most fabric graphics can be gently cleaned with cold water and mild detergent, then air dried. Confirm care instructions for the final product before washing.
Are carry bags included?
Most portable frames include a carry bag. The exact bag and carton details are listed on the product page and confirmed in the final quote.
Is a canopy roller bag included?
Every BoothBright canopy includes a standard protective carry bag. A reinforced heavy duty roller bag is available as an upgrade for easier transport and added frame protection.